General FAQ
What is a field destroy?
A field destroy image may be requested for any product to help speed up the warranty/returns process, This method requires the customer to submit a photo of the product cut into two pieces rendering it unusable. Any field destroy image that is submit
Does Coverking price match?
Coverking loves our dealers and as a service to them we do not under cut them with lower pricing. There's no need to worry because no matter what dealer you choose to buy your new Coverking covers from you will still be backed by the same service and
How long will it take to get my refund?
Please allow up to 7 business days for your refund to be posted to the card used for the original purchase. Once we receive the returned item, our returns department will inspect and approve the refund. Contact [email protected] if it has been lo
How Many Pouches Come With My Tactical Seat Covers?
All tactical seat covers come with a set of 6 pouches (see photo attached). You may order additional sets on http://www.coverking.com/more-covers/accessories/tactical-pouch-set.html.
Where Do I Ship My Return To?
If you purchased our product through a vendor, please contact them for specific return instructions. For all returns, you will need to obtain an RMA number from the vendor that you ordered from or from Coverking directly before you can ship the item
My vehicle cover does not have an opening for my antenna?
Antenna placement can vary on certain makes and models so we do not create an opening for the antenna. Unless you have a shark fin antenna, then we do offer a customized pocket to cover that perfectly. In the case that you have a stand-up antenna, yo
How Do I Remove My Headrests?
First, contact your local dealership and provide them with your VIN number to confirm that you do in fact have removable headrests. Second, find the button on the headrest post. On the opposite post, you should see a tiny slot that you can stick a cl
Why is it that you don't have my vehicle pattern?
In order to create a pattern, we need the physical vehicle in our possession in order to scan it and take the measurements. Sometimes we are unable to get the new vehicles from dealers, which means we have to wait until we find a local owner to let u
Why did I receive only 1 row of seat covers when I ordered 2 or more rows?
Coverking ships each row ordered separately in individual packaging. As a row is finished, we ship it immediately. Even though you ordered multiple rows of custom seat covers at the same time, they are manufactured independently and may arrive at you
Why Aren't Your Installation Instructions Vehicle Specific?
Most seat configurations are common among vehicles. There are very few vehicles with a very unique style or design. If the installation instructions do not follow your vehicles exact seat configuration just let us know and we can provide specific ins
Why Don't My Seat Covers Have a Cover For The Center Console?
Console covers are included only on full seat configurations, or console areas that provide a seat. If the console does not adjust into a seat, or does not come equipped with a seat belt, the pattern does not include a console cover. Vehicles with 50
What does Real Tree print look like?
You can order samples for real tree print and see how it looks like in different materials. But in a large scale you will see real tree print like the following image:
What are your Operating Hours and Contact Info?
Please call us toll free at (800)-268-3754. Monday - Friday, 8am to 5pm PST. Coverking is located at 900 E. Arlee Place Anaheim, CA 92805. Currently we do not accept sales or inquiries by walk in customers. If you would like to make an inquiry, pleas
How materials are different from each other?
Depends on the product you want to purchase, different materials for differents purposes are being offered. If you are not sure about the feeling of the material you are going to choose, simply order up to 5 different material and color samples throu
Why do all your products feature a disclaimer that color settings on monitors may vary?
Monitors have a wide variety of settings. It is important to understand that the particular computer monitor you are using determines the particular colors that you will see displayed. Different monitors will have slightly different contrast and colo
Can I get a sample swatch of the material before I order?
Yes, Coverking will gladly send you up to 5 material samples – simply click here and fill in the requested information. If you are in any doubt regarding the a material choice or a color choice, please request a sample of the material before ordering
I have some modifications to my vehicle - can you make a special cover for my vehicle?
Even though we have thousands and thousands of patterns, sometimes we do not have the pattern available for your specific vehicle, or vehicles have modifications that prevent our patterns from fitting. Sometimes, your vehicle may have modifications t
How long does it take to make my product?
Manufacturing times vary at different times of the year and depend material availablity and production volumes. Generally, we produce your product within the following times:. Custom Dash Covers – 2-3 Business Days Custom Molded Dash Covers – 3-5 Bus
My vehicle pattern is not listed, what should I do?
tba
Do you ship outside U.S.?
Coverking currently does not directly sell or ship our products outside of North America.
Can I change the shipping address or ship to multiple addresses?
If you have purchased your product through one of our retailers you need to contact them in case you want to change your shipping address. Otherwise if you purchased directly from www.coverking.com, you can check your order status. if the order is st
How hard is installing the covers?
At CoverKing our purpose is making qualified and perfectly fitted products with the easiest installation process. You should find installation instruction with each and every product you receive. Following you can find more information and tips on in
How can I clean my Cover?
Depends on the product you have bought, there are some instructions and tips for caring and cleaning your cover. Check out following links to get more information on cleaning your cover. You can add your comment or question under each article or subm
My Coverking product does not fit the intended application - what do I do?
First, check to make sure you've put it on your vehicle according to the installation instructions included with your Coverking product. You'd be surprised how often re-reading the installation directions solves the problem. If you still have problem
What should I do if I have a problem with the product I bought from your distribution partner?
Coverking support staff and technical staff will gladly assist with any installation issues, workmanship issues, questions on correct applications etc. However, any questions regarding returns, credit card charges, shipping charges, etc. need to be d
Do you sell seat covers by piece?
We produce seat covers by row so when ever you choose and specifiy your configurations, you are ordering a row. There is no option for ordering or replacing seat covers by piece.